Reference

koin805 Privacy Policy for Your Account

The koin805 Privacy Policy explains what we collect when you open an account, sign in from a mobile device, or connect DANA, OVO, GoPay and QRIS.

Account dataWallet recordsDevice accessPolicy requests
koin805 koin805 Privacy Policy for Your Account
ASK ABOUT YOUR DATA

Contact Us About Privacy Policy Requests

A clear support path helps you ask about the Privacy Policy without repeating your account story. When login or wallet status stalls, send the account detail and payment reference already shown in your cashier path. We can then identify the relevant record, explain its purpose and direct a correction or access request. We handle these requests whether you connect from a phone, tablet or desktop.

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Account access

Ask us which account details support a sign-in check, including the phone verification step before access. We will explain the relevant Privacy Policy section and the next action for your request.

Wallet records

For DANA, OVO, GoPay or QRIS questions, include the payment reference and wallet status shown in your account. We use that detail to locate the correct transaction record.

Policy changes

If you want to correct, access or question stored data, contact our support route with your account identifier. We will confirm the request and explain any identity check needed.

HOW WE HANDLE RECORDS

Explore koin805 Privacy Controls and Security

We keep the Privacy Policy practical by connecting each data use to an account action you recognise.

Account details

We use the details submitted during account opening to create your account, complete phone verification and match later support requests. Providing accurate details helps us avoid sending account data to the wrong person.

Device signals

When you sign in on mobile or desktop, we may record device and session signals linked to security checks. These records help us distinguish your normal access from an unexpected login.

Cookie choices

Cookies and similar browser tools may remember session settings or help us understand whether a page loads correctly. You can manage browser permissions, though some account functions may then need another sign-in.

Payment matching

A DANA, OVO, GoPay, QRIS, bank transfer or virtual account reference helps us match a wallet request with your account. We do not need unrelated wallet activity to answer that request.

Retention requests

We retain records only as long as needed for the stated account, security, support or legal purpose. Ask us about a specific record, and we will explain its current retention reason.

Your corrections

Send a correction request through the account support path with the field you want changed. We may verify account ownership before changing contact, phone or wallet-related details.

Browse Common Privacy Policy Answers

These Privacy Policy answers cover the questions we expect before account creation in Indonesia. They explain why we request account and device details, how wallet references are used and how you can contact us about stored data. If your situation is unusual, include the relevant account step or payment reference so we can respond to the exact record involved.

It covers account details, phone verification, device and session records, cookies, support messages and payment references connected with DANA, OVO, GoPay, QRIS, bank transfer or virtual account activity.

Phone verification helps confirm that the person requesting account access matches the account record. It also supports security checks when you sign in from a new mobile device or desktop.

Yes. The Privacy Policy explains how we use DANA and QRIS references to match a payment request, check wallet status and answer a receipt question without needing unrelated wallet activity.

Contact us through the account support path and identify the field that needs correction. We may ask for an account or phone verification step before changing contact or wallet-related details.

We keep each record for the time needed for its account, security, support or legal purpose. Ask about a particular record and we will explain the reason it remains stored.

Yes, where local law permits. Send a request through support with your account identifier, and we will explain the identity check, record scope and next step for an access request.

Yes. Account access and eligibility depends on local law. Our Privacy Policy explains data handling, but it does not override Indonesian requirements or determine whether access is available to you.